- Title:
- Adaptation of the servqual method for testing the quality of passenger air services
- Authors:
- Hawlena, Joanna
- Subject:
-
quality of services
passengers air transport
Servqual method
Likert scale
rank scale
jakość obsługi
pasażerski transport lotniczy
metoda Servqual
skala Likerta
skala rang - Show more
- Publication date:
- 2019
- Publisher:
- Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
- Data provider:
- Biblioteka Nauki
Article